Most items will ship within 48 hours. Items that are custom manufactured to your specifications may take 2 to 4 weeks.
We will contact you by email or phone within 24 hours of receiving your order if we find instructions for shipping that are outside the parameters of the standard shipping rates quoted with your order. review your shipping needs and advise you of the freight charges and delivery time.
Standard shipping will be via vendor choice unless you prefer a particular carrier or a specific level of service. Shipping services you may need or want that are beyond a basic dock unload include bobtail service if no loading dock is available or inside delivery to room of choice with uncrating service and debris removal. If your specific needs are beyond the parameters of “Standard Shipping” please discuss your specific needs with us so we can provide you with an accurate quote. Additional charges for services needed at time of delivery but not part of the original freight quote will be recipient’s responsibility.
Curbside Delivery: Curbside Delivery consists of the Freight Carrier delivering the product to the address of the customer’s home only! The freight carrier is not obligated to carry the product to the porch nor inside the residence. You will be responsible for getting the product inside the home. The product will be taken off the truck at the closest, easily available location. The freight carrier will call prior to delivery to set up a scheduled time for delivery.
White Glove Delivery: White Glove Delivery consist of the Freight Carrier delivering the product to the customer’s home and placing it inside the room of their choice. The carrier will unpack the product, assemble and test the product and remove all packing material from the residence. Remember, these carriers are not in any way medically trained. They will perform the basic service listed above only. The freight carrier will call the customer prior to delivery to set an appointment for delivery.
Mercy Medical only ships to locations within the continental United States.