We will contact you if any item you have ordered is not in stock. We will do our best to give you an estimated delivery date and with that information you may choose to let the order stand or cancel. Whenever possible we will communicate via email so please submit a good email address to us with your order.

Orders for custom items, once placed and paid for, are not eligible for cancellation.

Non-custom item orders can be cancelled without charge if they have not been shipped. Once items have been shipped, the return policies apply.

If you feel your credit card has been charged in error by Mercy Medical Equipment Co. please call for clarification of the charges you are disputing. If we have made a mistake we will be happy to rectify the charge. In the event that the charges are legitimate we will provide proofs of order and delivery to you. If a charge is disputed with the credit card company and found to be a legitimate transaction, Mercy Medical Equipment Co. will charge the disputee a $25.00 fee to cover time and fees.

When your product is delivered inspect it for damage before signing the freight receipt. If damage is visible note it specifically on that freight bill and retain your copy. Damages not noted on the freight bill may not be covered. Freight damage or shortage must be reported within 48 hours of receipt. Keep any packaging materials as part of a freight damage claim.

We accept Visa, MasterCard, American Express and Discover through our website. If you prefer you are welcome to call in your order and credit card information.

Prices are subject to change without notice.

Your privacy is respected here.

We ask only for the information we need to complete a transaction for you. This information, including your name, address, phone and email contact information, credit card information,  is not shared with other entities or sold. Ever.

The information you do give us is only accessable to authorized persons of Mercy Medical Equipment Co. who will be managing your order.

Items may be returned within 15 days of receipt. Please call customer service for a return authorization number. Any item returned must be in the original packaging and deemed by Mercy Medical to be in new condition.

A restocking fee of 15% will be assessed on all returned items. Shipping charges are not refundable. Return freight is the responsibility of the customer.

Items that are custom manufactured to your specifications, those items noted as special order, and all personal care items are not returnable.

All terms and conditions of the manufacturer’s warranty apply.

For questions or concerns please call toll free at (855) 217-8456 or our local office number, (210) 224-9714.  For all federal, state and local government sales: Call (210) 224-9714 ext. 208 or ext. 207 or E-mail us at info@emercymedical.com